• Entity Rating: Long term AA+ Short term A1+
  • Certificate Of Investment (COI): One Month: 10% | Three Month: 9.50% • These rates are tentative and subject to change as per market conditions. • Rates may vary depending upon amount and other conditions.

Complaints

State Bank of Pakistan, in its endeavor to further improve the effectiveness and fairness of the banking system, has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs.

How to Access Sunwai

The portal is easily accessible through web browsers and mobile applications, available on both Android and iOS platforms.

https://sunwai.sbp.org.pk

Key Features
  • Register complaints in English or Urdu.
  • Receive a unique tracking number for each complaint.
  • Track the status of your complaint through SMS and email updates.

A Platform to lodge complaints related to Roshan Digital Accounts and General Banking.

For Grievances / Complaints you may also contact: Or Fill the following form




Focal Person – State Bank of Pakistan
For Politically Exposed Persons (PEPs)

Mr. Rashid Ullah Khan
Assistant Director
Consumer Protection Department
Cell Number: 0318-2715745
Phone: (021)-3311-5511
Email: Rashid.khan@sbp.org.pk

Mr. Haris Nazir
Assistant Director
Consumer Protection Department
Cell Number: 0339-0233240
Phone: (021)-3311-3510
Email: Haris.nazir@sbp.org.pk

State Bank of Pakistan
5th Floor, SBP Building, Karachi

All issues/complaints relating to ECIB / Politically Exposed Person (PEP) should be addressed to below mentioned focal persons.
Credit Risk Management Department
E-mail: syed.kashif@pakbrunei.com.pk
Contact: 35361215-9 Ext 167

Credit Risk Management Department
E-mail: nadeem.akhtar@pakbrunei.com.pk
Contact: 35361215-9 Ext 157


Head of Compliance
Telephone : 021-35361215-9,38771584 (Ext: 137)
Email: askary.rizvi@pakbrunei.com.pk

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Banking Mohtasib
Address: Karachi Secretariat, Banking Mohtasib Pakistan Secretariat 5th Floor Shaheen Complex R Kiyani Road Karachi.
Telephone: +9221 – 99217334 to 38 (5 lines)